How can we help?
We're a small team and we read every message. Most replies come within one working day.
Common questions
I can't sign in. On the sign-in screen, tap "Forgot password?" and we'll email you a link. Check your spam folder if it doesn't arrive.
My invite code doesn't work. Each code works once and lasts 14 days. Ask your landlord to send a new one from the tenant's page in Doorio.
My landlord hasn't seen my repair. You don't need to chase. Doorio sends repairs straight to your landlord's tradespeople, and you can see where it's up to on the repair's page.
I'm a tradesperson and want to stop getting messages. Reply STOP to any Doorio message, or email us.
I want to download or delete my data. In the app, tap the settings (gear) button, then Profile & app settings: you'll find Download my data and Delete my account there. See deleting your account.
Who we are
Doorio is run by Redtec (UK) Limited, a company registered in England and Wales (company number 05379512), registered office 1 Shelderslow, Springhead, Oldham, England, OL4 4QZ.