Deleting your Doorio account

In the app

1. Open Doorio on your phone or at app.doorio.co.uk and sign in.
2. Tap the settings (gear) button, then Profile & app settings.
3. Scroll down, tap Delete my account and confirm.

Before you go, you can save a copy of your information with Download my data on the same screen.

By email

If you can't sign in, email [email protected] from the email address on your account and ask us to delete it. We'll confirm it's you and delete it within one month, usually much sooner.

What gets deleted

• Your login, name, email, phone number and profile photo.
• Tenants: your emergency contact and any vulnerability notes.
• Landlords closing their account: your homes, tenancies, documents and files.

What's kept, and for how long

Some records belong to a tenancy, not just to one person, and landlords need them for tax and disputes. So repairs, rent records and messages from a tenancy stay with the landlord, shown as "Former tenant", and are deleted automatically 6 years after the tenancy ends. Repair photos and videos are deleted after 6 years.

Read the full privacy policy.